Emotional Intelligence of Employees in Organisations

Abstract

Emotions are mental processes that reflect our attitude towards various phenomena, objects, individuals, and situations. One’s emotions cannot be disconnected, but one can get to know their positive and negative personality traits and adapt their behaviour accordingly. This mirrors the characteristics of emotional intelligence and its five key components: self-awareness, self-control, motivation, empathy, and social skills. Research has shown that individuals with a high degree of emotional intelligence perform the assigned tasks much more efficiently, since they deal with stress and conflicts more successfully, they
act as more effective negotiators, and they are more competent at motivating themselves and others. Emotional intelligence is an extremely important personality trait of leaders and superiors who need to trigger, identify and manage various emotional states of their employees. Organisations are aware that emotional intelligence training is an investment imperative since it may increase their productivity and efficiency, so emotions are increasingly being integrated into the working environment. The purpose of the research paper is to determine the emotional intelligence quotient of the employees and explore how well they are familiar with the term and its significance in the working environment. The aim of the paper is to determine the most highly and the least highly developed components of emotional intelligence of the employees.